Policies

Our goal is to ensure you receive exactly what you ordered.

If you receive the wrong fabric, a defective item, or an item that does not match your confirmed order, please notify us within 48 hours of delivery with clear photos or videos of the item.

To be eligible for a return:

* The fabric must be uncut, unused, unwashed, and in its original condition.

* Original packaging and proof of purchase must be provided.

* Claims made after 48 hours of delivery may not be accepted.

We understand that mistakes can happen, and we’re committed to making them right.

We gladly offer exchanges if:

* We shipped the wrong fabric.

* The fabric has a manufacturing defect.

* The item received is different from what was ordered.

Exchanges are subject to product availability. If the requested fabric is unavailable, we’ll work with you to find a suitable replacement.

Please note that exchanges are not available for:

* Change of mind after purchase.

* Incorrect selections made by the customer (e.g., color, quantity, or design chosen during ordering).

We process all confirmed orders within 1–3 business days.

Shipping timelines vary depending on your location and the courier service.

Please note:

* Delivery times are estimates and may be affected by factors beyond our control.

* Customers are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries resulting from incorrect addresses or contact details.

* Once your order has been shipped, you’ll receive tracking information (where available).